10 Ways To Improve Your Business Phone technique

The Importance Of Answering Your Business Phone Professionally There is nothing more frustrating from a customer’s point of view when you have done your homework and finally decide to call a business. Why because their marketing is working – this could be their social...

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Raving Fans: A Revolutionary Approach to Customer Service

By KenBlanchard & Sheldon Bowles About Ken Blanchard Ken Blanchard, one of the most influential leadership experts in the world, is the co-author of the iconic bestseller, The One Minute Manager, and 60 other books whose combined sales total more than 21 million...

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The Importance of Recognition and Reward in Your Business

Employee recognition is letting your team know that their hard work is valued, this can be achieved by rewarding employees. A reward can be anything. A lot of companies come up with a huge range of rewards. Sometimes it can be as easy as saying “Thank you” or “Well...

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Fish! Philosophy

Fish By Stephen C Lundin, Harry Paul & John Christensen There certainly is no shortage of self-help books. Thousands of them are available and new ones appear every day and it can be difficult to know what’s worthwhile buying, downloading, or leaving. I love...

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A customer journey – How it can go so wrong!

Changing your business bank account is a big deal! It took me many months of research before finally I was ready to make the change. I wont mention the banks name but their tag line is “You’re in good hands” The first part of my journey begins queuing outside the bank...

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Great customer Service

I LOVE great customer service but so many times it goes tragically wrong. In this article I want to focus on my positive experiences, what I call creating “raving fans”. My partner and I love going out for dinner and we have had some fantastic experiences, so that’s...

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