Meet Mike Jack – The One Consultancy

If you own a business and have a long-term vision but aren’t quite sure how to reach it, then perhaps you need The One Consultancy to help.  You may be great at what you do, and maybe don’t have time to sweat the small stuff, that really is quite important.  Mike...

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Why Volunteer?

Volunteering is one of the most rewarding things you can do. We all have busy lives and it can be hard to find time to volunteer. However, the benefits of volunteering are huge. Volunteering offers help to people in need, worthwhile causes, and the community, but the...

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Personal and Professional Development

“Don't go through life, grow through life." - Eric Butterworth “Professional development is the learning or development of skills or knowledge to enhance your current work practice and future career” I am a huge believer in professional development and I want to add...

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10 Ways To Improve Your Business Phone technique

The Importance Of Answering Your Business Phone Professionally There is nothing more frustrating from a customer’s point of view when you have done your homework and finally decide to call a business. Why because their marketing is working – this could be their social...

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Raving Fans: A Revolutionary Approach to Customer Service

By KenBlanchard & Sheldon Bowles About Ken Blanchard Ken Blanchard, one of the most influential leadership experts in the world, is the co-author of the iconic bestseller, The One Minute Manager, and 60 other books whose combined sales total more than 21 million...

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The Importance of Recognition and Reward in Your Business

Employee recognition is letting your team know that their hard work is valued, this can be achieved by rewarding employees. A reward can be anything. A lot of companies come up with a huge range of rewards. Sometimes it can be as easy as saying “Thank you” or “Well...

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Fish! Philosophy

Fish By Stephen C Lundin, Harry Paul & John Christensen There certainly is no shortage of self-help books. Thousands of them are available and new ones appear every day and it can be difficult to know what’s worthwhile buying, downloading, or leaving. I love...

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A customer journey – How it can go so wrong!

Changing your business bank account is a big deal! It took me many months of research before finally I was ready to make the change. I wont mention the banks name but their tag line is “You’re in good hands” The first part of my journey begins queuing outside the bank...

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Great customer Service

I LOVE great customer service but so many times it goes tragically wrong. In this article I want to focus on my positive experiences, what I call creating “raving fans”. My partner and I love going out for dinner and we have had some fantastic experiences, so that’s...

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No-Obligation 30 minute FREE Consultation

Need help getting your business off the ground or advice on how to make it really fly?

Call 020 3633 4682 today for a chat or send us an email.